Grievance Redressal Policy
- For Customer Complaints, please write to us at contactus@indiumfinance.com
- Customers shall ensure that they quote their loan account number in every correspondence regarding their complaint.
- In case the complaint is not resolved within the given time or customer is not satisfied
with the resolution, the customer can approach the Grievance Redressal Officer
Name: Mr KE Narayanan
Email ID: narayanan@indiumfinance.com
- Details of Principal Nodal Officer are given below for any further escalations :
Name: Mr Shalabh Mohan
Email ID: shalabh@indiumfinance.com
- If the complaint is not redressed within a period of one month, the customer may reach out to RBI through CMS portal (https://cms.rbi.org.in/)