Step 1:

For any Complaints, please write to us at contactus@indiumfinance.com
Please quote the loan account number in every correspondence for an early resoluton and response.

Step 2: Escalation of Complaints – First Level

In case the complaint is not resolved within the given time or you are not satisfied with the resolution, you may approach the Grievance Redressal Officer who will address your concerns at the earliest :

Name: Mr KE Narayanan
Phone: 8657963901
Email ID: narayanan@indiumfinance.com

Step 3: Escalation of Complaints – Second Level

If you are still not satisfied with the resolution / response and wish to escalate further, you may write to the Nodal Officer. The details of the Nodal Officer are given below:

Name: Mr Shalabh Mohan
Phone: 8657963902
Email ID: shalabh@indiumfinance.com

Step 4: Escalation of Complaints – Third Level

If the complaint is not resolved within a period of 30 days or you are not satisfied with the response, you may reach out to RBI through Complaint Management System (CMS) portal (https://cms.rbi.org.in/) under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh-160017 as per the grievance redressal mechanism prescribed by the Reserve Bank of India.